PLACEHOLDER — AI-DRAFTED, NOT ATTORNEY REVIEWED. Replace with lawyer-reviewed wording before public launch or onboarding the first paid non-Eminence tenant. Update with actual sub-processor list and retention windows once finalized.

Privacy Policy

This Privacy Policy describes how Eminence Services LLC ("we", "us") handles personal information in connection with Service Agent OS (the "Service").

1. Information We Collect

Account information. Name, email, phone, password hash, role, profile photo if provided, and the tenant organization you belong to.

Customer Data. Information you and your team enter into the Service — contacts, projects, photos, notes, estimates, invoices, payments, communications. Customer Data may include personal information about your clients, vendors, and employees.

Usage data. Pages viewed, actions taken, IP address, user agent, device type, timestamps. Used to operate the Service, debug, secure it, and improve it.

Integration data. When you connect Google Drive, Calendar, Gmail, or similar, we receive only the scopes you authorize and use them only as documented in the integration's UI.

2. How We Use Information

Provide, maintain, and improve the Service.
Authenticate users and protect against fraud and abuse.
Send transactional and service-related communications.
Comply with legal obligations.
Generate de-identified, aggregated metrics for product

analytics and AI quality measurement.

Power AI features (see AI Disclosure).

We do not sell personal information. We do not use Customer Data to train third-party AI models without your prior written consent.

3. Sub-processors

We use the following categories of sub-processors and may add or change them on notice: hosting (Vercel), database (Neon), transactional email (Resend), file storage (Vercel Blob), AI providers (Anthropic), error monitoring, payment processing. A current list is available on request.

4. Sharing

We share information with (a) sub-processors under written agreements, (b) other users in your tenant as needed for the Service to function, (c) authorities when legally required, and (d) acquirers in a corporate transaction subject to equivalent protections.

Mobile / SMS data is never shared for marketing. Your SMS / text-messaging consent ("opt-in") data and mobile phone number will not be shared with anyone except the texting service provider that delivers the messages. We do not sell, rent, or share this information with any other third parties or affiliates for their own marketing or promotional purposes. See Section 12 (Text Messaging).

5. Retention

We retain Customer Data for the duration of your subscription plus 30 days for export, after which we may delete it. Backups may persist for up to 90 days. Audit logs and security records may be retained longer where required for legal or security purposes.

6. Your Choices

You can update account information from Settings, export your data, and request deletion. Tenant administrators control role and access for their team. For requests under GDPR, CCPA, or similar laws, contact us at privacy@eminence.business.

7. Security

We use TLS in transit, encryption at rest where supported by our infrastructure providers, role-based access, and tenant-isolated databases. No system is perfectly secure; we will notify affected parties of a confirmed breach as required by law.

8. Children

The Service is not directed to children under 13 (or 16 where applicable), and we do not knowingly collect their personal information.

9. International Transfers

Information may be processed in the United States and other countries where our sub-processors operate. By using the Service you consent to such transfers.

10. Changes

We may update this Policy. Material changes will be announced and require re-acceptance on next login.

11. Text Messaging (SMS)

If you provide your mobile number and opt in (for example, by checking the SMS consent box on a web form), we may send you account and transactional text messages such as appointment reminders, estimate and invoice notifications, and project updates. Consent to SMS is voluntary and is not a condition of any purchase. Message frequency varies and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We record the date, time, IP address, and consent wording at the moment you opt in as proof of consent. As stated in Section 4, we do not share mobile or SMS opt-in data with third parties for their marketing. Full details are in our SMS Terms & Conditions.

12. Contact

privacy@eminence.business